Delivery & Refunds

Delivery & Shipping

We ship a selection of our products using the United States Postal Service for domestic orders. International orders will be fulfilled at our discretion for the most economic shipment method, and tracking numbers will be communicated via email except for orders fulfilled with USPS First Class Mail (usually used for small orders such as art-prints and stickers.)

Please allow 2-3 days for order processing of non-coffee products – shipping times may vary.

Please note that all coffee orders are consolidated and roasted on Sunday and shipped on Monday (excluding US holidays). If your coffee order is time sensitive, please email us at mail@paircupworks.com and we will do our best to accommodate your needs.

Please note any import duties and taxes are the responsibility of the customer and will not be estimated or paid for by Pair Cupworks under any circumstance.

Payment & Returns

We currently accept the following payment methods online only: Visa, MasterCard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Meta Pay.

Our prices are based in United States Dollars (USD) and all payment transactions will be processed in USD.

Exchanges

All sales of coffee and tea are final. No exchanges allowed.

For other non-food products: If you are unsatisfied with a product within 7 days of having received it, please contact us through email at mail@paircupworks.com to discuss the possibility of an exchange. You have the right to open the package and examine the contents, but the product must be returned unused. All original packaging, price tags, etc. must be returned with the product, untampered. Please note that you are responsible for the product until it comes back to us – make sure to send the product back with a tracking number so that it can be traced. All shipping costs must be paid by the customer. Returned products may only be exchanged with other items available for sale on www.paircupworks.com.

Returns

If the product you receive is damaged or does not correspond with how the product is presented on www.paircupworks.com, please contact us through email at mail@paircupworks.com within 7 days of having received the defective product. We will first attempt to repair or remedy the issue, but if we are unable to remedy the issue or replace the product, we can process a refund.

Please note that emailing us an image of any damage/defect on a product will speed up the refund process. When we have received the product and approved the claim, you will be informed via email and either a new product will be sent to you or we will send you a full refund for the product for non-food items.