Managing Your Pair Subscription

An email will be sent with a link where you can access your subscription settings. Please check through your "Spam" or "Promotions" folders, and make sure to save this email. If you cannot find it, you can also follow this link and enter the email you purchased the subscription with. If you need help, contact us!

Customize your subscription easily! You can skip any shipment, adjust how frequently you get coffees, and make general changes like updating address and payments.

ACCESSING YOUR ACCOUNT

Find your confirmation email from the subscription purchase.  This email contains your login link--click on the Manage subscription link in the email.  If you cannot find it, you can also follow this link and enter the email you purchased the subscription with.

From there, you will be sent a login code to access your customer portal.  The code will be sent to your email, and when you enter it back on the webpage, you will see your customer portal. 

You will see any subscriptions you have via this platform, including Pair!

SKIP NEXT ORDER

Are you going on vacation or have too much coffee? Skip an upcoming order by clicking manage this subscription.  You will see the option to skip or reschedule (or even send now if you run out of coffee early). 

Once you've skipped, this is what you will see.

Your order will resume with the next shipment in your plan.  

ADJUSTING SUBSCRIPTION FREQUENCY

You can adjust the frequency of your orders by clicking on the manage subscriptions tab on the right.

This is where you can change the size of box or bag of coffee, how many boxes you get at a time, or how often you get a delivery.

This also where you would be able to cancel your subscription entirely

UPDATING ADDRESS OR PAYMENTS

Finally, you can update your payment methods and delivery address.  Click on the Address & payment details tab on the right.

Whether you've moved, received a new credit card, or want to update your name or email, you can do this all from this tab.

We hope you enjoy your Pair coffees and look forward to the next subscriber exclusive beans!